Time Warner Cable Security Review

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  1. Overview
  2. Review
  3. Equipment
  4. Packages
  5. Details
  6. Contact

Time Warner Cable Security Overview

time-logoTime Warner Cable is one of the biggest television, Internet, and phone companies in the country.  They’ve now been in the security business for over 40 years and currently use SMC equipment and technology.  Their devices, which includes Ethernet, WI-FI, and GSM/GPRS communications, are capable of controlling your entire home security and automation platform.  Subject to a “soft” credit check, most customers can qualify for free equipment.  They offer the latest in home security equipment along with 24-hour monitoring from their 5 Diamond-rated emergency response center, one touch panic alarms for fire, police, and medical assistance, and interactive property surveillance.  Additionally, Time Warner Cable as a whole has been accredited with the Better Business Bureau since 1964 and currently holds an A- rating.

Time Warner Cable Security Reviews


Customer reviews for TWC security systems are alarmingly mixed, with a fair amount of customers taking to the Internet to voice their displeasure with the company and their services.  Seeing as TWC is a company that provides TV, Internet, phone, and security services, they manage significantly more client accounts than the average home security company.  In that respect, many customers complain about the company’s poor customer service and mismanaged billing services.  For example, the company advertises low monthly costs for new customers, but those customers are only eligible for the monthly discount if they use the TWC Internet service already.  Customers used to dealing with mysterious charges and billing issues with cellphone or home cable/Internet companies may find similar flaws with TWC if they choose them as their home security company.  There are a handful of positive reviews online of customers who are pleased with their service, the knowledge and courtesy of the technicians, and the reliability of their equipment.

Time Warner Cable Security Equipment

TWC has a variety of home security equipment available for purchase, all of which is centered around and controlled by the SMC control panel.  There are three tiers of home security packages available, or customers can opt to build their own system to meet their individual needs to suit their home.  Included with your service is the 7-inch touchscreen home automation platform and alarm panel, featuring 24-hour battery backup, fully redundant WI-FI and cellular connections, and multi-app accessibility.  Indoor and indoor/outdoor video cameras are available that allow you to view live video feed from your touchscreen or remotely from a smartphone, tablet, or laptop.  Other components include key fob remotes, manual keypads for alarming/disarming your system and accessing other emergency features, door/window sensors, motion detectors, glass break detectors, and barrier break detectors.  Additionally, TWC provides smoke/heat detectors, carbon monoxide detectors, flood/water detectors, and light and energy control systems at an additional cost.  A full descriptive list of each of TWC’s equipment offerings and their prices is available on their website.

Time Warner Cable Security Home Security Packages

timepsTime Warner Cable has three home security package offerings that can be customized with additional components, or customers can choose to build their own system from TWC’s list of featured equipment.  The base package includes the in-home touchscreen panel, two window/door sensors, and one motion detector.  The premier package includes the touchscreen panel, four door/window sensors, one motion detector, one key fob, and one indoor camera.  The ultra package features the in-home touchscreen, four door/window sensors, one motion detector, one key fob, one indoor camera, one indoor/outdoor camera, one thermostat, and one lamp adaptor.  The base package is included with most security plans for a $99 installation fee.  The premier package runs $399, and the ultra package goes for $699.  IntelligentHome monthly plans start at $39/month including 24/7 professional and remote monitoring, though TWC Internet service is required.  Users of other Internet plans should expect to pay more for monthly monitoring.

Time Warner Cable Security Details

Time Warner Cable Security is an option to be considered for existing Time Warner customers, as they can bundle their Internet/cable/phone plans with monthly security monitoring for reduced costs.  For customers new to TWC, their monthly monitoring costs and contract length requirements are on par with other professional security companies.  However, there are other plug and play and professionally installed systems that can be had for significantly less than Time Warner’s home security package options.  Time Warner Cable has an A- rating with the Better Business Bureau, with many of their more recent complaints stemming from their other departments.

How to Contact Time Warner Cable Security

Website: http://www.timewarnercable.com/

Phone: 855-892-1122