Stanley Convergent Security Solutions Review

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Stanley Convergent Security Solutions Overview

stanley-logoStanley Convergent is a division of the Stanley Black & Decker Company and is the 2nd largest security company in the country with 75 offices nationwide. They offer a wide range of security products, software, and services for customers of every nature, including commercial, retail, government, education, small business, and residential. Stanley Convergent currently provides security monitoring for over 300,000 customers across the country, and was actually the first company in the industry to receive the SDM Dealer of the Year Award. Stanley Convergent see themselves as a company with a global reach that operates with a local touch, offering UL-listed and FM-approved monitoring from four separate 24-hour central monitoring stations. For reasons unknown, Stanley Convergent is not accredited with the Better Business Bureau and only holds a C rating, perhaps due to the large scope of the company.

Stanley Convergent Security Solutions Reviews


Like all security companies, especially one with such a wide berth, Stanley Convergent has received its share of negative reviews over the years. However, most Internet reviews of the company, its equipment offerings, monitoring service, and customer service are positive. The fact that they have 75 offices across North America and four monitoring stations means that virtually every prospective customer in all 50 states (and parts of Canada) will have access to Stanley offerings. Stanley works with each individual customer, be it government, commercial, or residential, to customize a security package that meets each individual’s need, all installed by knowledgeable, professional technicians. Prices for monthly monitoring average about $45 with up-front costs for equipment, activation, and installation averaging about $495. Their equipment is top-of-the-line and contracts typically start at 2-year commitments that require you to pay your balance in full in the event of early termination. Customers appreciate Stanley’s eServices platform that gives the customer total control over their account specifics online.

Stanley Convergent Security Solutions Equipment

Stanley Convergent offers security equipment from brand-name providers like Honeywell, Sonitrol, and Pacom. Unfortunately, Stanley Convergent’s website is bogged down with a lot of salesy jargon and doesn’t actually give a clear image of what products are provided for each type of customer. However, you can be sure that as one of the nation’s largest security providers, the company can set up a system with everything you’d expect in total home protection. This includes state-of-the-art touchscreen control panels, window/door connects, motion detectors, glass-break sensors, a variety of video surveillance equipment, and a variety of cellular-operated and full home automation software and devices.

Stanley Convergent Security Solutions Packages

stanleyAgain, its difficult to find concrete packages provided by Stanley Convergent by navigating their website. The main tab, “Solutions by Need,” has equipment and servicing options categorized by intrusion, access control, video surveillance, fire detection, integration, and asset tracking, all of which are custom tailored by industry. However, they also list a handful of service plans that include Standard, Premium, Parts Only, Labor Only, and Priority Response, each of which has its own schedule (either M-F or 24/7/365) and differentiates in what is covered (equipment, labor, battery backup, etc.). Its best for all customers, regardless of industry, to contact Stanley Convergent directly and talk to a representative and set up a consultation in order to custom tailor a package that works best for the individual.

Stanley Convergent Security Solutions Details

With the Stanley name, customers can rest assured that they are signing up with a company that takes its business seriously and places the utmost in care for their customers. While their website is a bit hard to decipher, its only because the company is so large and caters to so many different industries and companies. With that said, there have been some complaints with the company’s ability to offer thorough customer service. Also, prices for equipment, installation, and activation err on the high side, especially for residential and small business customers. However, these customers, along with their industrial and government counterparts, should know that Stanley Convergent has garnered high praise in the security industry for a reason: because they know what they’re doing and do it well.

How to Contact Stanley Convergent Security Solutions

Website: http://www.stanleycss.com/

Phone: 888-995-2324