First Alarm Security Services Review

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First Alarm Security Overview

firstalarm-logoFirst Alarm is a premier provider of security systems to home and businesses in northern California. They have been in business for over 40 years and are known for their safety and dependability. With corporate offices located in Aptos, California they are able to service all of northern California. They also have satellite offices in San Jose, Monterey and Rohnert Park.

With over 600 employees they are able to provide exceptional customer service within the communities they serve. The company is also known for being involved with charitable causes within the region. This includes March of Dimes, Alzheimer’s Association, The Leukemia Society, American Heart and American Caner associations. They have made donations to each of these organizations and many more local charities as well as raising money and encouraging employees to donate time through volunteer service.

First Alarm owns and operates their monitoring system. This increases the quality of service and reduces the response times when an alarm is triggered. Their facility is certified by UL and in accordance with the NFPA. They are also certified as a five diamond call center, which is the highest rating possible and obtained by only 1% of security companies.

First Alarm Security Reviews


First Alarms philosophy is that employees are their greatest asset. This expresses itself in the high level of customer service and high level of customer satisfaction. Employees are encouraged to learn as much as they can including obtaining industry certifications. This environment cultivates employees who are knowledgeable and empowered to take care of customer needs.

Their A rating with the BBB represents their commitment to customer care. Most complaints center around billing issues and errors with the billing process. All complaints lodged with the BBB have been resolved in a timely manner. While customers are required to sign a three year contract, if extenuating circumstances arise, like moving out of the area, it is possible for the company to work with customers to resolve the contract issue. Most companies require the contract to be paid, even if the customer cannot use the services. First Alarm offers a three year contract, which is typical for the industry. Be sure to read and understand the monitoring service contract before signing.

Customers love the well qualified technicians that service the accounts. They are considered some of the most knowledgeable in the industry.

First Alarm Security Equipment

First Alarm provides the most up to date equipment and offers security systems along with life and fire safety systems. Included in their equipment options is video surveillance, and medical alert features. For businesses they offer access control, which monitors employees as they enter and exit the place of business or any secured areas.

Additional features include First Link, First View and First Connect. First Link is an online system that provides online monitoring for customers. They can view all alarm activity at their property to monitor any activity. They can also run pertinent reports right from the computer without having the contact the company. First View offers real time video services. This allows customers to monitor video alarm verification, two way voice communication, video patrol tours or video escorts for employees. There is also monitoring for behavior recognition such as loitering, vandalism or illegal dumping. In the event of a break-in, the video surveillance offers live feeds of video streaming of the property.

First Connect is an automation system that allows customers to connect with their system from anywhere there is an internet connection. Customers have access to live feeds, automated alerts through texts or emails when activity occurs on the property. First Net provides access to the monitoring service through internet of cellular service. This eliminates the need for a phone line to secure your home or business.

First Alarm Security Packages

firstalarmFirst Alarm personalized packages to meet customer needs. They have the capability to service residential customers, small businesses, large corporations, schools and government offices. As a result the pricing structure is tailored to the needs to each individual customer. They provide the basic security system starting out at $39 a month.

From there, additional services can range from video surveillance, physical patrol officers, internet automation, control access and more. They seek to customize each system to meet the needs of that particular customer.

How to Contact First Alarm Security

Website: http://firstalarm.com/

Phone: 800-684-1111