Frontpoint Reviews



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(855) 800-2019

Frontpoint Rates - 6 out of 6

Frontpoint Reviews – Overview

Frontpoint offers an easy do-it-yourself installation of their 100% cellular systems that takes less than 30 minutes to install. If you need a professional installation they can do this too. Their home security systems are 100% wireless so they are perfect for both homeowners and renters alike. Their home security systems are monitored by Rapid Response and they provide Interactive services through Alarm.com They’ve won multiple awards for their customer service and we couldn’t find a single negative review on them. I’ve personally owned a Frontpoint system for a little over four years now and you can’t find a more reliable and customer friendly home security company. Their monitoring plans are extremely competitive and they offer a 30-day money back guarantee. There is simply no one else in the industry with this offer.
Contact Frontpoint Security: Visit Frontpoint’s Website | 855-800-2019

Frontpoint Reviews – Advantages

There are two major items that stand out with Frontpoint and that is customer service and clear pricing. When we spoke with a representative at Frontpoint the conversation was about what we needed to secure our home and not about a pre-packaged deal they were offering. They truly understand that every home is different and we as consumers have different needs. A+ for customer service. I never got the pushy car salesman mentality when speaking with them. They have very simple and straightforward pricing as well. They list everything on their website, there are no hidden fees and they offer a 30-day money back guarantee. Simply put if you are not happy with their home security system, return it. No restocking fees, no hidden fees, it’s exactly how a money back guarantee should work.

Frontpoint Features

  • Wireles Security System
  • DIY Installation
  • Equipment Warranty
  • Intrusion/Fire/CO2 Monitoring
  • Mobile/Web Remote Control
  • $34.99 to $49.99 monthly monitoring

Frontpoint Technology

  • 100% Cellular Monitoring
  • GE Equipment
  • Smash and Grab Protection
  • 30-day Guarantee
  • Monitored by Rapid Response
  • Interactive Services through Alarm.com

Frontpoint Advantages

  • BBB Accredited
  • BBB A Rating
  • 30-Day Money Back Guarantee
  • Highest Rating by Customers

Contact Frontpoint Security: Visit Frontpoint’s Website | 855-800-2019

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Information

  • BBB Accreditation: Yes
  • BBB Rating: A+
  • Business Started: 2007
  • Cellular Monitoring: Yes
  • Mobile Access: Yes
  • Renter Friendly: Yes

Advantages

  • Outstanding Customer Service
  • 100% Cellular Technology
  • Highest BBB Rating

Rating

    We highly recommend Frontpoint Security. They have an excellent customer service track record and some of the most reliable home security equipment.

Frontpoint Reviews – Equipment and Installation

The Initial Call

I called Frontpoint and spoke to a representative about securing my home and the rep was very polite on the phone and he walked me through the process of customizing a security system for my home. He asked how many exterior doors ? How many windows are there? Can someone easily gain access to all levels of my home?

I told him that I had 4 exterior door, a bunch of windows on the main floor and no one can access the second floor easily. He recommended a Door/Window sensor for each exterior door and we talked a little more about the layout of my first floor and we decided that two motion sensors would be the best solution since I have two separate areas both with quite a few windows.

I went through the ordering process which is quite simple and we setup my security word and pin number for the home security system. I set my secret word to my favorite food. This keyword is used in the situation if the Frontpoint monitoring team needs to call you to verify an actual emergency so make sure everyone in the home has that information. Also remember your pin, it is a 4-digit code that when entered into your control panel, it will disarm the system.

The Arrival of the Security System

Frontpoint has some great packaging. My “Complete Peace of Mind” arrived in the mail a few days later. It came in a sealed black box.

frontpoint-package

I double checked that everything I ordered was in the box and it was.

  • 4 Door Sensors
  • 1 Control Panel
  • 1 Yard Sign
  • 2 Motion Sensors
  • Instructions on how to set it up

frontpoint-open-box

Here are all of the guides that come with the security system so you can quickly get started. I have to admit that it was so intuitive that I didn’t need them at all.

frontpoint-booklets

Eager to get started I began unboxing all of the sensors and put the yard sign together.

frontpoint-components

The door sensors have an adhesive tape on the back. Just peel and stick but make sure you line up the arrows. They work with a magnet so when the magnet is in contact the door is closed and when it no longer senses the magnet it sends a signal to your control panel. They should be fairly close however on some of my doors they are about an inch or 1 1/2 inches apart and they still work fine.

frontpoint-door-sensor

Here they are from the front. Pretty simple wireless magnetic devices. The batteries in them are lithium ion and they will last for 5 years. Don’t worry if they batteries ever go bad you can order another sensor and your system will let you know.

frontpoint-door-sensor-front

Here is the sensor on my front door. Pretty inconspicuous.

frontpoint-door-sensor-installed

This is the motion sensor I place in my family room/kitchen area that has the majority of the windows.

frontpoint-motion-sensor-installed

Summary of Install

Overall the install was extremely simple and I didn’t even need the quick start guide. Overall time took about 30 minutes from unboxing the package to placing all of the sensors and the yard sign. Now onto activating the system.

Activation

On the bottom of the control panel is the Frontpoint security system activation number. I called it and spoke to a gentlemen who walked me through the activation process. This entailed checking all of the doors by opening them and listening for a chime. All my doors passed. The next item was testing the motion sensors by removing the covers this sends a signal to the control panel that a sensor has been tampered with. Both of the motion sensors passed. Next was to see if the control panel was sending all of the signals to the monitoring station. This process uses a wireless cellular signal over the Verizon network. I live about 40 miles outside of the nations capital in a fairly rural area where cell coverage isn’t the best. When we first tested the control panel the signal wasn’t strong enough but we quickly found out that this was due to the place where I mounted the system. I mounted it in my mudroom on the opposite side of my oven and refrigerator.  I believe mounting it this close to major appliance (literally 6-inches away) weakens the signal. I moved it to a place where it was 5 to 6 feet away from the same appliances and the signal went right through. So word of advice is don’t mount it right next to your refrigerator.

During the activation process I also verified my numbers that I can be reached at and the representative walked me through how to arm and disarm the system along with some various settings. I spent about 20 minutes on the phone so overall from opening the box to having a fully functional system it took 50 minutes.

Also, make sure you ask Frontpoint to send you a certificate of monitoring. You can send this to your homeowners insurance company and they will offer you a discount if that is their policy. It is with mine so here’s what it looks like.

frontpoint-certificate

Frontpoint Reviews – Pricing

Frontpoint customizes every equipment package to meet the customers needs so there really isn’t a set package. With any security company you want to make sure you are adequately protected and everyone’s home is different.

Their monitoring plans range from basic intrusion and fire to include home automation features. The Interactive Monitoring plan allows you to take advantage of the mobile access to remote control your security system and lighting. You can also receive text messages or email alerts with this package.

**Best Value**
Monitoring Plan Name Protection Monitoring Interactive Monitoring Ultimate Monitoring
Price $34.99 /mo $42.99 /mo $49.99 /mo
Includes - Fire
- Environmental
- Life Safety
- Fire
- Environmental
- Life Safety
- Remote Alarm Access (Web/Mobile)
- Instant Security Alerts
- Crash and Smash Protection
- Home Automation Light Control
- Fire
- Environmental
- Life Safety
- Remote Alarm Access (Web/Mobile)
- Instant Security Alerts
- Crash and Smash Protection
- Home Automation Light Control
- Home Automation Locks & Climate
- Wireless Security Video (Web/Mobile)

Contact Frontpoint Security: Visit Frontpoint’s Website | 855-800-2019

Frontpoint Reviews – Mobile

You can see from the screenshots below that their Interactive Monitoring service allows you to interact with your home security system from any mobile device. There are apps for iPhone, Android and Blackberry. You can view the status of your home alarm system, remotely activate and deactivate, view a historical log of doors and windows opening and closing and view a live video stream if you have a wireless security camera.

Frontpoint – Smart Security Video

Frontpoint – Mobile Highlights

Contact Frontpoint Security: Visit Frontpoint’s Website | 855-800-2019

Frontpoint VS ADT

There are three key aspects when you compare Frontpoint VS ADT and those are Customer Service, Monitoring Technology and Installation. Frontpoint clearly wins on the customer service. A few Internet searches and its evident. With regards to monitoring technology they both offer cellular monitoring however ADT only offers this as a premium services where as with Frontpoint it is standard. Frontpoint knows this is a far superior technology so why offer anything less. We agree. That brings us to the last aspect which is the installation. It’s basically a question of Professional Installation vs DIY Installation. We feel that Frontpoint wins over ADT here as well because it takes less than 30 minutes to install a home security system.
Winner: Frontpoint Security

Frontpoint VS Protect America

This is a little tougher comparison although we feel that Frontpoint still shines over Protect America. They both offer cellular based systems but Frontpoint Security, as stated before, only offers cellular monitoring because it’s the best. Protect America has landline and broadband home alarm systems and their cellular is a premium fee, however they will price match on any competing offer. With regards to customer reviews you really can’t beat Frontpoint Security. They are leaps and bounds above the competition as far as happy customers.
Winner: Frontpoint Security

Contact Frontpoint Security

Contact Frontpoint Security: Visit Frontpoint’s Website | 855-800-2019

1 Comment

  1. July 25, 2012    

    I am a FrontPoint customer, and I only have good things to say. I would definitely recommend FrontPoint, I’ve had home security in the past which doesn’t even come close to comparing to FrontPoint.